Thank you for calling Bath Volkswagen, part of the Mon Motors Group. All calls are recorded for training and quality purposes. Any information captured is processed in line with our privacy notice available on our website. To direct your call, please choose from the following options. For the service parts, press 1. For sales, press 2. For parts, press 3. For To inquire about a new vehicle, press 1. To inquire about one of our pre owned vehicles, press 2. For anything else Hello. My name is Andrew. I work in the sales department. How can I help? Hi there. I'm just giving you a call because there was a vehicle that you guys had for sale that I was, very interested in, but I wanted to see what sort of valuation roughly I'll be looking at with my parts exchange. Yeah. Yeah. Of course. Shall I just check the car still available for you? Which car was it you thinking of? It's a Volkswagen Golf R. It's 02/2024, and it's up for about £35,000. And the reg starts with whiskey uniform 24, I believe. Yeah. Let me look for you. WU24LLLXX. That's the one I see. Yeah. That's still showing as available here. That's fine for 35,300. Nice Yep. Car. Yeah. So you've got a part are you local to us, sir? Or Not at all. I'm in Essex. Okay. Yeah. No. Not a problem. Do you Okay. Just a quick question. I I I this is the most, probably, most important question. Do you guys offer a delivery service? There is a delivery service available, but it does have a charge. It's £1.80 a mile. Blimey. £1.80. Option we have. Yeah. And I mean, how far how far away is Essex? Just that's what you think. I, to be honest with you, one pound 80 a mile is not the worst. I'm sure we can figure something out. But with that one pound EMR, does that include because, obviously, if if, obviously, we agreed on the parts exchange. Does that include the cost to take the vehicle back and forth? They'd only they'd only charge, one way. So so they'd they'd collect my technical, but not charge to take my vehicle back? No way. No. That's correct. Yeah. You know? They only charge the mileage one way, so suddenly half price, isn't it? Yeah. You can say that. What do you mean? I've got a Mercedes a '35. K. And what is the license plate? OscarWhiskey69. Yeah. Let me just check because I've got one one of many parts, but I keep forgetting the last three characters. Yeah. It's okay. PorkTruckCharlieVictor. Okay. So I've got OscarWhiskey69OscarCharlieVictor. How many miles are you FoxTruckCharlieVictor. FoxTruck? Yeah. FoxTruckCharlieVictorFCV. 69FCV. That's fine. And and how many miles does that car have? 62,500. Maybe even less than that, but about, yeah, let's say 62,000. Yeah. Okay. That's fine. And, what's the service history like? Full service history. I believe two is from Mercedes and three are from a like a local garage. Yeah. Yeah. That's fine. How long is the MOT left on it? It's got about nine months left on it. Yeah. Yeah. That's fine. And what's the condition like? Because I can't see it. I'd say the vehicle is, like, one under showroom. So, obviously, it's not showroom level, but it's, like, one under. Okay. So you say it's very good condition? Yeah. Very good. No no scratches or dents on the paint? Or No. No. No. None of that. And the the wheels are all okay as well? The the wheels are all okay, but, I'm not sure if one has a a scratch on it. From recollection, wheels are all okay. But if you wanna put Jessica on the CS side, you wanna I'll put one car down. Right? That's fine. Yeah. Yeah. No worries. What are you looking to do? You're looking to finance, get it cash? Yeah. Cash. That's fine. And can I take your name, please? Yeah. My name is Hassan, h a, double s, a n. Yep. And what's your surname? Nazir, n a zed I r. Yep. Best contact number, Hassan? 07354 Yeah. 7011 Yeah. 92. Okay. 07354701192. That is correct. And last question. What's your email, Hassan? It's hforhotel,[email protected]. No worries. Let me go and get a parts change evaluation subject to us viewing it, and, I'll give you a callback. Okay? My sales Andrew. Yeah. That's fine. You said subject to viewing it. I how how how does that work? Do I go to one of your local Volkswagens? Or how how does that work? What if if it needs to be serviced, do you mean? Oh, no. No. Not serviced. You said something about getting your parts in value subject of viewing. So how would you like to talk to? I mean, the only way I can really do that is, ask you, a a a late appointment with some photographs. That's why we really prefer to see a car. It does make life so much easier. And I prefer you to see our car, really, to be honest. You know? Doing things at a distance can't I mean, what we prefer or and what I would suggest to you is, you know, if you're gonna spend that kind of money, maybe come down, have a look, have a test drive for our car. Let's have a proper look at your car, and then we can arrange delivery. But, I don't know. I mean, it's personal tools. Not everyone does that. It's Yeah. I think in the end, that seems to be the easiest way for everyone. You know? Yeah. The thing is I've bought so many cars this year, and they've all just been delivered. It's just pretty straightforward and easy. It's just Yeah. One I don't know. I don't know. The customer prefers. Whatever the customer prefers. Yeah. Of course. Look. Let's get a party shipping value. Suggestion. Yeah. See if we're in the ballpark where you need to be. Okay? A 100%. A 100%. And, look, if you could please get me the best of the best. And, look, if there's any movement in your vehicle, if you could also check that for me, I'd really appreciate it. No worries, sir Sam. Thanks for your call. All the best now. No problem. When should I expect a callback from you? Well, I'll send it to my boss. So, you know, in in an hour or so, I would have thought. In an hour. And just a quick question customer my Yeah. Knowledge. Are you guys a Volkswagen main dealer, aren't you? Main dealer. Yeah. Main dealer. Wonderful. Wonderful. Part of Volkswagen approved used scheme. Okay? Wicked. Thank you very much. No worries. Thanks, Hassan. Bye now. You're welcome. Take care. Bye bye. Bye.