Call Information

07956371833

Inbound
SALES

4m 31s

Jul 29, 2025, 9:07 AM

Bath VW
No agent name set

VW Bath Autotrader

Other Calls TO or FROM 07956371833

Call Flag

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Manager Notes

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Original Call Recording

uploads/7d7725a9-0e83-4261-b643-7fd87708ecb0.mp3

0:000:00

Call Type Classification

AI-Determined Type:
SALES
Reasoning:

The call focused on confirming the availability of a vehicle for purchase and arranging a test drive, which are typical sales activities rather than service or parts inquiries.

Short Summary

The customer called to confirm the availability of a specific secondhand Volkswagen T Roc and arrange a test drive appointment.

Concerns

• Minor misadvertisement of the car color could cause confusion or dissatisfaction. • The agent’s initial greeting was somewhat disjointed and lacked clarity. • The agent was multitasking (mentioning being in parts department) which could affect focus and professionalism.

Detailed Summary

The customer contacted Bath Volkswagen to check if a particular used T Roc was still available. The agent confirmed the car's availability, clarified details about the vehicle's color, and arranged a test drive appointment for the customer who was traveling from two hours away. The agent collected the customer's contact details and explained the preparation process before the car could be handed over. The call ended positively with the customer satisfied with the information and arrangements made.

Key Information

Customer inquired about a specific secondhand Volkswagen T Roc (license plate WM74UDN).
The car was confirmed available but was black, not navy blue as advertised.
Customer planned to travel two hours to test drive the vehicle around 11:30-12:00.
Agent collected customer name (Ayse Milliz) and phone number (07956371833).
The car needed validation and invoicing before being available for immediate collection.
Customer only had a photo of their driving license but agent indicated this should be sufficient.

Call Performance Scores

Agent Professionalism
80/100

Professional behavior and approach

Agent Empathy
70/100

Understanding and care shown

Customer Happiness
80/100

Customer satisfaction during call

Customer Difficulty
81/100(inv)

Customer cooperation levelRaw: 20/100 → Display: 81/100

Customer Satisfaction
85/100

Overall service satisfaction

Performance Overview:

Excellent (71-100)
Good (41-70)
Needs Improvement (1-40)

Customer Difficulty scores are inverted for clarity:high display scores = cooperative customer

Call Transcript

Confidence: 95%Generated by deepgram
Agent
Caller
Unidentified

Speaker identification not available - showing original transcript

Thank you for calling Bath Volkswagen, part of the Mon Motors Group. All calls are recorded for training and quality purposes. Any information captured is processed in line with our privacy notice available on our website. To direct your call, please choose from the following options. For the service department, press 1. For sales, press 2. For parts, press 3. For body shop, press To inquire about a new vehicle, press 1. To inquire about one of our pre owned vehicles, press 2. For any Good morning. My name is Andrew. I work in SalesLoft. How can I help? Oh, hello there. I was just calling to, like, the T Roc hello. Yeah. Just going to check that the T Roc, the secondhand T Roc that you have available is still available. Yeah. Yeah. Of course. Let me have a look for you. One second. Do you know the license plate at all? I can get it for you. Just one second. Thank you. Yeah. I'm just logging in to our I'm ready when you are. Yeah. Sure. So it's on by Volkswagen, you think? What what's the license plate? Yeah. It's WM Yep. 74 Yep. UDN. Okay. I can see that car is available. That's the, cabriolet version, isn't it? The style in reef blue. It says it's for sale for 28,500. Let me just see where the keys are. See if it's on a second. Yes. It does say it's here. Yes. Yes. It's here. Are you local to us? Not particularly. It's about a two hour drive, but we'd, like to come and test drive it if that's possible. Yeah. Yeah. Of course. Oh, one second. Oh, you're joking. Okay. A colleague just overheard me talking to you and has said that the car is black and not blue. Apparently, it's misadvertised. Oh, that's not a problem. I'm not too fussed about that. As long as it's not red. Okay with that. Okay. That's cool. Because I was thinking I haven't seen a blue one around. That's what threw me. I was surprised that the keys were here. Is it that you just want to test the generic T Roc Cabernet, or order you interested in that particular car? No. It was that particular one. I mean, to be honest, I thought it was black. I don't think I realized it was navy. So order advertised as navy. So that's fine. Okay. Oh, that's good. Oh, no. That is good. Yeah. The car is here. What time would you like to come down? So I think so, yeah, we're about two hours away, and we we're gonna set out in the next ten, twenty minutes or so. So maybe around 12:11. So you'll be sort of, like, half eleven. Yeah. That's fine. Yeah. Can I take your name and number just in case, please? Of course. Yeah. Perfect. The car. First name is Ayesse, a y s e. Okay. Surname, Milliz, m e l I zed. Okay. And what's your, phone number, please? It's 07 Yep. 956 Yep. 371 Yep. 833. I'll go and look out the car, make sure it's fueled and whatnot. Okay. That's fantastic. My name is Andrew. And if you could bring your driving license Yes. So, unfortunately, I'm I'm actually just seeing my parts, so I've only got a photo of it. But, hopefully, that's it's sufficient. It's got all the details on it. Be okay. Yeah. Yeah. That'd be And can I just check if the would would the car be available from now? Or no. The car won't have been prepared to go straight out because it has to be validated and invoiced. But, I mean, you know, you'd only be looking, like, a couple of days tops. Okay. And then the car would be available. Okay? Okay. That's brilliant. Alright then. Thanks so much for your help. Okay. Yeah. Thanks for your call. Cheers now. Bye. Bye.

658 words • 3444 charactersSingle segment

Analysis Details

Generated using gpt-4.1-miniProcessing time: 5.55sCompleted 12 days ago
Uploaded 12 days ago7956371833_2025-07-29_09_07_00_VW_Bath_Autotrader.mp3 (2.07 MB)