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Good morning. Subaru Bath VW. Sharon speaking. How may I help?

Hello. I was wondering if I could book a service in for my car.

The only issue I have is I've lost my service book.

Okay. Yep. Previous services, can't necessarily prove, and I can't obviously I can't find it. With it being a VW garage, do you offer or sell or provide

a a new VW,

like, service books that I can start from fresh again?

So we we tend to do it online

nowadays,

but you can actually when you come in, you can actually ask and you can buy one, I think. You Do know how much is that? I just I just add just to.

I don't. I'll have to put you through to parts, but I can get you booked in a minute and then put you through to parts if you like.

Alright. Yeah, please.

Yeah. Okay. Just bear me a sec. What was the registration?

It's Romeo55FoxtrotJulietRe

Romeo.

Go for it. Lovely.

Would you also be able to let me know the

that's fine. Does it no. What would you let me know the

prices and what sort of sort of service levels you do?

Yeah. No. That's fine. I can do that for you. Thank you.

And what was your name, please? Fred. Fred Ross.

And your postcode?

SierraNovember128AlphaEcho.

And your address?

17.

And telephone number, is that the one you're on? Yeah. This one. Yeah.

To the email address?

Yeah. It's [email protected].

F dot j

dot ros, r o, s s,

ninety eight

Yep.

@gmail.com.

Lovely.

So we do send out marketing events, offers, and reminders. Would you like to opt in for this? No. Thank you.

Is that the is that the private reg that you've got on there?

You don't know the original?

I'm

It's just that it's not coming up on my system on the private reg.

I might have it, actually.

No. I don't it there.

I can double check myself. I can try and let you know.

Yep. Is that alright? Just give us a callback. I just can't do anything until I can bring it up with the original reg.

Let me go my photos.

Oh, here we go.

That is golf delta six four

Yep.

Tango x-ray foxtrot.

Lovely. Thank you. So our system works in a weird way.

So if it's all online, hopefully, it comes up with some previous services.

Yeah. Will do. I'll I'll check that now for you. Thank you. Why is it not working? GT64TXFForFoxtrot?

Yeah. That's correct.

Nope.

Let me check the private reg. So is it Romeo55

Yep. FJRFoxtrotFoxtrotJulietRomeo?

Yep.

Oh, it did that time. Oh, I don't know. Says I. Right.

Let's have a look.

So it's a Golf in the color white. Yeah?

Correct. Golf item white. Yeah. 2014 Blitt.

So we've only got it up to 2,020.

Interesting. Okay. Well, that hit the I'll get you the full proper service line.

Yeah. I I can't see any unless it's gone to another garage.

Obviously not.

Yeah. That's a bit cheeky. Be a debut garage. Yeah. No problem. Otherwise otherwise,

we would be able to see if it come to us or

anywhere like VW.

Cool. In that case, yeah, I'll I'll book a full service in the bus. Alright? So let me know the prices as well.

Yeah. That's fine.

Let me just try under the original

Might have one to the original reg.

No. It's exactly the same.

Yeah.

So, yeah, they they've not gone to a VW garage.

Right. So for a full service

To clarify, with this service you said, it was the last service 2020 for golf for for VW, or is it his last service on the record?

It just says for VW. I mean, we can't see, like, independent garages.

Okay. So it might might be for new yeah.

Yeah.

I mean, you can you can have a look online, and I'm pretty sure you can see all the service history, but we can only bring up what's come to VW.

That's fine. No problem at all. Yep. So for this service,

a full service with pollen filter change, it's three hundred and forty eight pound fifty.

Yep.

We do offer something called a service plan as well, which covers you for next two consecutive services.

So a bigger service and a smaller service.

It does give you the options of paying upfront or paying monthly with no added interest.

And

it just means it stays the same, the price, for next two years.

So that locked? Or

No. It it it sort of just stays the same for next two years. So once what people normally do is once they use those two services,

then they take out another one, and then that stays the same for next two years as well. Just lock it in.

Okay.

I might just keep it just for this one service for now.

Yep.

Because you've got a little one on the way. And that's why I need to sell my car, and I'll see if there's any point keeping it for the Yeah. No.

That's fine. So did you wanna book in for this one?

Yes, please. So the the 348,

whatever it was, is that for the full service history? Full service full service with the for the air air filter, etcetera.

Yeah. It sounds great. Cover it doesn't cover the air filter. Or is it petrol or diesel? It's a petrol.

Petrol. So it doesn't cover the air filter.

So what we do in the service is we check and change the air filter

or the spark plugs for now if they need to be changed.

So there would be additional costs for them.

Gotcha.

Yeah. That's fine. If it needs to be done, let's get it done.

Right. Okeydoke. So are you waiting with it or just dropping off? How are you how are you gonna manage it?

It will probably be a case of I'll I'll drop it off. I'm in I'm in Melksham, so not too far.

Yeah. And then I'll probably I'll probably get someone to come pick me up.

Yeah. No. That's fine. The only other thing that I could see that is due, and I don't know whether they've had it done previous, but it's the brake fluid change. We just recommend every two years. So Yeah. We don't know if you wanna Yeah.

Just wanna get everything done and see it's got mean, give not giving much not not giving much hope, is it? Last service being 2020. So Yeah. No. That's fine.

I'll give you a quick email. A gearbox change a gearbox service as well because it's currently at 55,000

miles.

So I can see that they have whole deck's oil change

going back in 02/2020. They were on 33,000.

Let me just have a look

when it's due.

Because the gate I don't know if it's just something different. But when I do when I am changing gears, it does seem a little bit clunky now. I don't know if it needs to be looked at as that service or if it's something for me to you.

Have a look. A minute.

Thank you.

What what is the mileage on?

I think it's 55 thousands.

See, the 54,500

or 55,500.

Yeah. So DSG needs to be sorry. The whole deck is different. DSG needs to be replaced every 40,000 miles.

When you say it needs to be replaced, do you mean as in a brand new system? Or

No. The oil.

Oh, fine.

And more and does that have any diff any effect on the actual gear changes itself, or is it more for just the service of making sure it goes into gear properly?

I mean, it it could do if if the oil's not changed.

It's not very sort of

making it a bit more mobile. It it depends how much is in there, so it's entirely up to you, but we just recommend it every 40,000.

So

Okay. Well, if the last one's done 35 or whatever it was, then it might not be there.

No. That that was a whole deck for you. Whole deck is different. Sorry. Whole deck for Oh, okay. Yeah.

Sorry. That's due over to really How much would that be for the DSG service?

So DSG transmission oil change is $361.81.

Right.

Yeah. Yeah. To be fair, I think

we may as well go for all of it.

Yeah. We need to be better also.

So brake fluid is 103.

Yep.

The And s g is $347.46.

Yes.

So it's about £800 then.

Yeah. But it's $7.09 $9.42.

Cool. I'll just have to check my wife a second. Standby.

Yep.

Hello?

Hi. Yeah. Sorry about that. So what we'll probably do, if possible, is we can go for the service and the brakes.

I'll and then if you can check the DSG sort of oil

level and, obviously, let me know if it needs to be changed or not, and then we'll see if can go from there.

Get that done afterwards.

Yeah. I mean, I can take that off. I don't think we can check it. It just needs to be done every 40,000 miles.

So that's the only thing. Alright. So I'll just take it off,

and then we just do the service and the brake fluid change. Alright?

Thank you.

So

we've got anything from Monday, August 4 onwards.

Alright. Let's have a look.

And that's just been left today. Is that right?

Left for the day. Yeah. Yeah. I've gotta try and see Yeah. When it'll work or my wife to sort of come with me so that then she can come pick me up.

Let's have a look.

You're saying it's taking some Monday the fourth. Is that right?

Yeah.

Do you know roughly how long it would take in regards I don't see it's for the day, but is it, like, a certain slot it would be sort of put into for the work to be done, or is it just a case of

I mean, I can do it if you want it for slot. But if it's in for the day, it's not in for the day. So

but I can put it as a waiting appointment

if you wanted. Yeah. Could we do maybe the eleventh?

August 11.

The Is that waiting or leaving it?

That

Waiting.

Because we got an appointment in here. Yeah. We've got appointment in here at about 04:00. And

So I haven't got the eleventh with a waiting appointment. I got the twelfth.

No. I'm working. I I work really long long and difficult shift hours, unfortunately. The eighteenth, potentially.

I can leave it there on the eighteenth.

Yeah. We got the eighteenth.

Perfect. Let's do the eighteenth then, if that's okay.

Yeah. So we've got twenty past eight onwards.

Yep. That's fine. We'll we'll be there in the morning.

Lovely. That's not waiting. That's leaving it. Is that okay? Correct. Yeah. That's fine. Yeah. Okay. So that's all booked in to

Bath V W on the August 18. That's leaving it for the day at twenty West eight. Perfect. Thank you so much for your help. Alright. No worries. Cheers. Bye bye.

Thanks then. Bye bye.