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Oh, guys, you've got employees on the ticket. Do you want me to put this in the box?

Good afternoon. You're through to Bell Volkswagen reception. How can I help? Oh, hi there. I just was wondering who the right person would speak to. I had my car booked in last week.

There was a needed a repair.

It needs a service and a break for a change.

I called up just before the appointment, and

they said that I didn't have a courtesy car booked. So I was unable to bring it in because I I need to be able to get to work.

So I've missed that appointment, but I really need to rebook as soon as possible.

Yeah. That's fine. No problem. I'll see if I can get you somebody now. Okay? Thanks.

No problem.

Morning. You've come through to the bookings department of Bath Volkswagen.

You are speaking to Christopher.

How may I help you? Hello?

Hello.

I just need to well, I've got an issue with my car.

It is warranty

issue with the cable doesn't charge. My car has been in already to have the flap replaced and ever since the it's not it's not charged up. So I don't know if there's there's an issue there. But at the same time, I need a service and a brake fluid change. So I was hoping I can get them all booked in at the same time.

Of course. Of course. Let's just find you a date to have all this done at the same time. Yeah.

What is your vehicle registration, please? ME23CVR.

Okay. I can see you with us. You were in with us on the July 25. Is that correct? Does that sound about correct? I was. Obviously, that's past. I was supposed to be, but I called up maybe a day before,

maybe two days before just to clarify clarify or just to confirm with them that I definitely had a courtesy car booked because I work in Bristol, and I need to get over there. Yeah. And the the lady who I spoke to

said that she couldn't see one on the booking,

but she would call me back to see if there was one available. And I never got a callback, so I just assumed there was one available.

Okay. I I I understand. That's no worries.

Right. What I'll do is I'll just make you an open booking then. Yep. That'd be great.

No one contacted me, which is really strange.

I haven't heard from anyone since.

Yeah. I'm looking into the

the log file. It wasn't, like, one of us, like, in here. It was someone in the service department. Ah, right. Okay.

So what I'll do is I'll just quickly sort this out for you now. What I'm do gonna do is just copy and paste the previous job card. Yeah. Perfect. Yeah. Nothing's changed. It's all the same stuff. Just

to clarify that I have the correct this is just for the the recording. Is it alright if I can clarify just so I have the correct account, is it alright if I can please take your first name, last name, and first line of address? Sorry. Yep. It's Ruby Clark. 70 Round Hill Park. Thank you.

And then could you just tell us the color of your vehicle as well, please? Black.

That's brilliant.

What I'm gonna do is just carry out a quick manufacturer recall track on your car just to make sure there's no recalls or faults. It's gonna take, like, ten seconds. Okay.

Okay. That's brilliant. Yeah. I can see that there's no manufacturer recalls actually on your vehicle. Mhmm. Actually, do you know what there is one? There's a small one. It's nothing major. Just a small communications

control unit

update. We can carry that out free of charge.

Okay. What at the moment right now, what do you see the general current mileage is on your car? Just like a a record. I think it's 13 k, I wanna say, to round that mark.

That's brilliant. Thank you.

Okay. What I'm doing now is I'm just adding on the recall.

Perfect.

Okay.

Right. So right.

So for with charging cable. Yeah.

Vehicle is in the upper multiplexer. It's really weird. And I don't know if you can add any more notes to that. But, obviously, it's already been in for a warranty repair.

Mhmm. And, obviously, that took a long time.

And it's it's been very annoying because I haven't been able to charge my car up at all in this whole time. It's been going on for months.

Mhmm. The fact that the cable works before I took it in, and I called them up literally days after it came back, and then it was booked in from six weeks time after that because that was the earliest appointment, they said. Yeah.

So my cable and my charging port was working a 100%

before it got stuck because that's what they fixed. The door jammed, the mechanism went. Yeah.

So I'm kind of thinking that maybe something's happened

when it was

being repaired potentially.

Okay.

Let me just write this down. So at the moment right now, what I've written down is charging cable,

but

not working. And then what how do you describe it? Is it is it, like, intermittent?

No. It doesn't work at all. It doesn't work at all. Not work at all. Yeah. I know. And I I've used an I don't wanna use another charger because, obviously, it's a warranty.

I don't wanna buy a new charger. I don't wanna use anyone else's charger. I just wanna use the one that was supplied.

And I have my so my dad's also got a hybrid car. He's been to my house. He's plugged it into my outdoor socket. His car charges absolutely fine. So I know it's something wrong with either my car or my cable. Understood. I'm just gonna write that part down. One second. Perfect.

Okay. Right. And then

have you tried using a public charger, and it works using a on the public charger? The only one near me hasn't got the right plug hybrid. It's only for a full electric.

So I haven't been further afield to try any different ones,

but the ones locally to me don't don't fit my car. Okay. That's no worries. That's alright. Because they're not the right, you know, fittings.

Okay. Right. That's no worries. Let's add that one. To be honest, I really just don't wanna use e e like, either of the things until it's been checked.

Yeah. No. I completely understand. Have you tried using another cable, did you say?

No. I don't want you. Only for the pure fact of that. It is in warranty, and I know it's it's only ever

they use the the the power supply that's been provided with the car.

What else was were you waiting for something to be fitted as well, did you say? Something's supposed to be fitted, or has that been done already? That's been done. So it's been been in, and so the electric the the port to the, you know, the the door

where the electric cable goes in, that's got stuck.

And so it's been in. They repaired the door. The mechanism was replaced. The door opens and closes fine, but now it won't charge.

Okay. And has that been the case since we since we did that Yeah. Ever since ever since I got back. And that's why I booked in. As soon as I got back next like, a couple of days

after it came back from the last repair, the warranty repair, I let them know literally within two days that it's now not working, and they booked me in again. So

it's just an ongoing issue.

Oh, I see. So how are you able to drive the vehicle? Oh, course, the hybrid. Yeah.

So I'm just yeah. Obviously, it's costing me quite a lot of money at the moment to

fill up the car. Because normally, I don't really drive very far, so I would normally get around on just my electric miles.

Yeah. No. I I completely understand.

I don't know as well.

Was there anything else? No. No. That's it. Okay.

Okay. And I imagine you need a courtesy car while we have your vehicle to carry this out. Is that Yeah. Is that correct? Yeah.

I do have to advise mine. They do charge us a £30 fee on the insurance on the courtesy vehicles. Oh, do they? Okay.

Do you know what date it's gonna be? I mean, because it could potentially I might not do depending on what what day it falls on.

Of course. Let me have a quick look for you if this is it's happening. Sorry. Yeah. The last booking was a day where I have to be in the office, and I would have had to go over there.

K. The soonest I can book you in would be the August.

What day is that? Sooner, that's just with a courtesy vehicle. That's a Friday Friday, twenty the ninth will go. Yeah. If it's a Friday, I'd have to have a courtesy vehicle.

Okay. What what if it was what if it was

Wednesday?

Wednesday would be fine. Yeah. I wouldn't need one.

Let me just double check something. Sorry about this. Okay. With you.

I've got Wednesday the twenty seventh, actually.

Yeah. That would be fine. Twenty seventh, would just if

it was a Wednesday. Okay. I could take that off for you.

I mean,

I'm just gonna also raise the

warranty, like, the job card warranty at the same time as well. Mhmm. It's gonna take, like, five seconds. One minute. Okay.

What is going on?

Sorry. I'm gonna try that one more time. It didn't go brief for some reason.

While we're waiting for that, what time is normally best for you to arrive? We've got the earliest time being ten past eight in the morning. I've also got ten past nine. I've also got ten past ten. I've got 11AM being the least.

Ten past nine would probably be okay.

Yeah.

And it's just a day thing, isn't it? So I'll pick it up and then look after it in the same way. Yeah. It would just be a a day thing. Unless they need your vehicle any longer, which they will tell you. Yeah. Then let me know. Okay. They will let you know.

But, yeah, I'm gonna go ahead and put this in for you now. Perfect. Is there anything else I can help you with while you're currently on the line with us? No. That's it. That's all good. Right. That's perfect. I'm just gonna send this over to you, but, yeah, that's all booked in for you now. Okay. Perfect.

That's no worries. Thank you very much for your call. Bye bye for now. Bye. Bye. Cheers. Bye bye.