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Good afternoon. Bath Volkswagen.

Good afternoon. Sorry for calling so late in the day. I'm not I'm not sure what you closed. We're trying to close it, but just need look down and see. We are.

I was wondering if I can inquire on a car I've seen on the on your website and see if it's still available. That you'd seen?

What's the easiest way? Do these things have numbers on them or something? But it's the Oh, yeah. If you've got a registration number, that'd be very helpful. I think, like, I can do something. It's not on yours. I think it's is it WhiskeyMike68X-rayMikeVictor?

That's a mouthful.

Is it a white Golf GTI?

That's it.

Yes. That is here on-site,

and it's a lovely car. That's the GTI Performance, isn't it? Exactly.

Yeah. Yeah. No. We've taken that back in as a part exchange.

History is fantastic, and the car is in is is in really good condition with some lovely specifications.

Guys doing the service as well, you?

Have we have we serviced it yet, did you say? No. No. Because I see that it's it's it's only been, you know, in its whole life, it's only been VW authorized servicing. I wonder if it the same person that used you guys for servicing as well. You know? Let's have a look. I can find that out for you if you'd like.

Definitely.

I'm I'm glad to say that glad to hear that you think it's a mentor, really, because it it sort of it looks that way, doesn't it? You know?

Yeah. I mean, it's very rare you'd say that on a car

that's kind of in the 68 plate, but it really, really is.

When when it turned up, we were all like, wow. That's been loved. And usually, GTIs go one or two ways. It's either been driven like they're stolen or they've they've been loved and adored, and that that one's definitely been loved and adored.

Oh, brilliant. Well, that's, yeah, that's needed to my ears because as you say, it's it usually goes one of the other way, doesn't it? You know? It does. Yeah. It does.

Are you are you local to us? I'm actually I'm I'm based in Buckinghamshire.

Oh, okay. Yeah. Yeah. We're used to kind of the higher performance stuff getting things a bit further afield.

Yeah. It's honestly, I just I just sort of stumped, you know, how you sort stumbling through the cars. I've been looking for one for a minute, and, you know, this met, you know, met all the specs and everything perfectly, basically.

I'm just but before I start getting the hopes up and thinking about it, better check it actually is still there because, you know, sometimes they sit on the site for a minute before they get taken off.

Yeah. I mean, particular GTI performance is of that age and price. They don't tend to be on our books for very long.

Right. That one's got the rearview camera added, the LEDs with dynamic light assist,

winter pack.

Does that have the sunroof? Cruise

control.

Does it have the sunroof? Yeah. I don't It's

about the only thing I couldn't see from the photos. Yeah. I don't think it does, but let's just double check. Brilliant.

No. No. It doesn't have a summary. Brilliant.

Just needs it to my ears.

Oh, there you go. It's obvious. Yeah. You know, for the four days a year, he barely did it. But some it's about the only thing that I understand that can really sort of go

the sales on the sunroof sometimes are a little bit

you know, I don't think it's in loads of them, you know, 10% or whatever, but it's sort of a known thing, isn't it, from what I understand? Yeah. Yeah. Well, the service history is impeccable on it. It's been

serviced in 02/2019,

serviced again in 02/2021,

brake fluid change done in '22,

air con service done this year,

Brake fluid change just done again in '25,

and we serviced it on the tenth of this month with an MOT

Good. Which is due eleventh of the third, I believe,

which for our standards would probably mean we'd need to put a fresh MOT on the car.

Lovely. And when did you say you did it in March? Did you say you did it in March?

We've done this service on the 10.

Oh, okay. Perfect. Okay. Good. Brilliant. Done by us with a with a brake fluid change,

at that point as well. It's a bit of a random one. But how long do the belts run on? Is it about 50,000 on these Golf?

No. They're ten years now.

So the replacement on these are ten years or a 100,000. So it used to be five years or fifty. Yeah. Then now ten years or a 100,000.

Uh-huh. Okay. Interesting. I guess they just made him sicker.

Yeah. A bit more durable material, I guess. Or maybe they realized that they weren't. Know?

Less perished. I'd always like to get one with a chain, you know, back in the day because you know how well chains are. Replace a chain. That'd be old engines, wouldn't they? Yeah. Exactly.

That's taking it back a minute, though. So Definitely. Yeah. Brilliant. I'm gonna be cheeky and ask, is there any leeway on this at all, or is it is it is what it is?

Yeah. Hey. You're more than welcome to ask. We do have quite a few interested parties booked on the weekend, and we've only just received it in stock. It's been with us for eleven

days on the forecourt.

So we're not looking to reduce the price just yet.

We can do things like we can fill up the tank for you and,

you know, make sure that there's a fresh set of mats, but we we we wouldn't need to reduce the price on this particular one. Was gonna say, I think it's quite a reasonable one. But, you know you know, if you don't ask, you don't get it sometimes. And as you say, you guys have brought it back in. Well, you guys have brought it. It's also good to know that you guys have brought it back on a part x as well. So Yeah. We've looked after it. Not selling it on behalf of the individual, are you? So sometimes that's a bit of a different game, isn't it? So You'll you'll get the approved use details with that, so you'll get the the year's warranty with the vehicle. You get your breakdown cover, and we've already done a 142

check with the MPI. So the car is effectively ready to go. It's ready for immediate delivery.

Amazing. And and you can deliver these, can you?

Or You can deliver. Yeah. I I like to come out and look them quickly. You know? But just gonna say it. We we prefer people to come and see them. Yeah. Just so that there's never any kind of you said this or you didn't mention that. It's much easier for you to to come and view. So what I'd recommend if you're strongly interested in the car and you think that it ticks all your boxes is to place a holding deposit on the vehicle. Gonna say, shall I just stick a one on it now and sort of stick a hold on it? And is that is that how it works? I saw that on your site, but I didn't quite thought I'd ask you. Yeah. Yeah. Don't put it through the site if you can avoid it because it's a nightmare trying to give it back to you. If when once you've seen this this sale through, it's much easier if I kinda take it for you. Do you wanna do do you wanna do it over the phone? Perfect. Yeah. Yeah. Of course, I can. Yeah. Absolutely. So let me take all your details, and I'll get it resolved.

So can I take your full name? Of course. It's

do you need the middle one, or or should I leave that one out? Whatever you want to see on a registration document. So if you're not Go go with the full one because it's on my it's on my driver license, so let's be consistent.

You know, often people say, give us your full name, and you're like, oh, do it. But it's Alex Charles. I'm a first two, not first to middle, and Topsfield is my surname. And I'll spell it for you together.

Yeah. T a t

Yeah. Exactly. So Tango, Oscar, Papa, Sierra,

Foxtrot,

Indigo, Echo, Lima, Delta.

So Topsfield.

Thank you for that. And are you are you Alex, or are you a Charles?

Two foxtrot foxtrot.

Fantastic.

And the house name or number there? It's 24,

and then it's Sutton House.

Fantastic.

And

what's best contact number for you, Alex? It always masks it on our phone, so we never see it. Oh, that's a bit that's a shame, isn't it? No. It's good to know I'm incognito,

though, but You are. Yeah. You're fully compliant with him. It's good for abuse. Anyway, I'll bear that in mind. But it's O7743.

Yeah. 07743.

07743

Yep.

799

Yep.

993.

993.

Fantastic. And you know what? Nine's in a row at the end and then a 3, basically. It's Yeah. 07743799993.

You got it. Perfect. Yeah. What's your email address, Alex? Because I'll send you a video of the car for you as well so you can see it in all its glory. That would be great. Yeah. If you've got one, that'd be handy. Awesome. The car.

Email address is just my name, Alex Topsfield,

and then @GoogleMail.com.

[email protected].

Fantastic.

I think I've got everything I need there, Alex. Oh, date of birth, if I may. That's why I'm always Oh, yeah. No. No problem. Of course. It's the 01/19/1985.

Fantastic.

1985.

Brilliant. You're not looking to part exchange anything in with us, Alex, are you? No. No. Unfortunately, the That's good. My last day, we didn't quite make it to that stage.

Oh, no. Fair enough.

Right. What I'll need to do, if I can, I just need to pause the line a moment just to record So I'm not recording your By the way, I didn't wrap it around a tree? I mean, it was No. I know you know. It hasn't through the other three. I didn't think you've written it off. It was one of those. I I was really sad about it. It's, you know, the 3.2AFours

from 2006

or whatever it was. But Oh, wow. Yeah. Was like quarter engine.

You got it. Exactly. The FFI ones and TFFI? I'm trying remember what it Exactly.

Yeah. So it's quite Wonderful.

Wonderful drive. It was the one below the s four, basically, and it was great. But once, you know, once the electrics go, then

it was downhill from there, unfortunately. Yeah. Yeah. Yeah. They show their age after a while, didn't they?

Exactly. Yeah. Just hold the line one second. What I need to do, Alex, is just before I take your card details is just pause our recordings.

We can take a a debit card or a credit card for this transaction, but we can't take American Express.

So if you just hold on one second, I'll I'll just get that done.

Of course. Give me half a moment.

Okay. I am back. When you're ready, if we can take a long card number through the middle. If you would just give me half a you think I'd have it ready for my house.

It's worth. Give me a shout out a bit to reserve it.

Right. Lovely. I

think you want the long card number. So that is 5167

Yep.

9479

Yep.

5095

Yeah.

5484.

Fantastic.

And the expiry date?

It's

06/30.

06/30.

And the

last two digits on the card, please?

It's 920.

Fantastic.

Excellent. When would you like to come and see this one, Alex? Because, I mean, I can get the car ready for as early as Friday. That'll be good. K. Because I'm gonna have to call me call my dad to give me a lift over there. He's he's not been well the last couple of days. So maybe

Friday, maybe Saturday, maybe Sunday. Can we keep it loose for a minute? Is that okay?

You can. You can.

Friday would work brilliantly for us because Saturday here is absolutely carnage with a problem. Is it? Okay. It's heaving. Yeah. And Sunday, we're on skeleton staff. There's only two of us in. Friday at the moment is looking relatively free all day,

But I'll I'll email all of this kind of what we've done over to you so you've got all the breakdown and the cost savings and the reg numbers and all of that. We've also got the option of five days drive away insurance for free as well. So you're more than welcome to set that up in advance. And then, obviously, if you don't proceed with it handy. You read in my mind. You don't have to do it. Yeah. It's much easier that way.

But, yeah, Friday would work brilliantly for us, and I can get that car ready for you to literally view and drive away the same day. That would be awesome. I tell you what.

Sorry. I I didn't catch your name at the start. Sorry. I'm John. No. No. That's fine. I'm John. There's lot going on. John. Lovely. Thank you, John.

Bro.

I'll tell you what I'll do, John. I I that's probably gonna be alright tomorrow, so he'll let me know tomorrow whether it'll be Friday or not. Is there a time on Friday that's better for you than than not?

Can I be honest with you? It's literally Friday for me. It's free all day.

Haven't really got much going on because we've got end of month, which is Thursday. So there's a lot of cars that have to all go within the same month. Yeah. And then Friday is just a nice little break where we do all our admin. Yeah. The car might have to is just gonna be crazy. So, yeah, Friday would be great if you could. Okay. And if we can't do Friday, you you and Monday, I'm assuming, obviously.

We could do. Yeah. We could do. But, obviously, we would like to try and get this wrapped up so we don't lose all the business that we've had on the car over the weekend.

Oh, definitely. Yeah. You've

how far away if I did, how far away are you from the train station? You're miles away. Is it a taxi journey or something? Or So the there's two train stations. There's Bath Spa Train Station. And if you're coming in from London side, and you'll come straight London Paddington right down into Bath Spa. But if you stay on it to the next stop, which is Oldfield Park, that's literally about a five minute walk to our dealership, if that's Okay. Well, that's quite a good one to have in the back pocket then. So that makes me 99% sure I'll I'll be through on Friday then.

Fantastic.

Fantastic.

But, yeah, that's all secured for you, Alex. So I'll send everything all over. And before the heavens goes into it, looks like it's gonna chuck it down. I'll go outside and give you a good walk around of the car just so you can see it. It's it's a lovely example of a lost GTI.

Brilliant. And, you know, I I think the thing thing I like about it is that it should hold its value relatively well. I'm only gonna be doing about five to 8,000 miles in a year. So Yeah. Well, there you go. That's a good thing, it, going forward? Exactly. And then, you know, Brilliant.

Really appreciate I appreciate

it. And I'll look I'll keep an eye out for your email. And I'll tell you what, I'll call you back around midday tomorrow, and I'll let you know either way. And then that'll give you a couple of days to get things ready. Is that alright? Yeah. That's absolutely perfect. I look forward to seeing you then. Lovely. Cheers, Tom. Speak tomorrow. Alex, have a lovely evening. Take care. Bye.