Call Information
07811349788
8m 9s
Aug 2, 2025, 12:57 PM
VW Bath Mon Motors VW
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Original Call Recording
uploads/049de8cf-856f-4f19-b4c6-75203c0ce36a.mp3
Call Type Classification
The call focused on providing detailed information about a vehicle for sale, discussing pricing and financing options, and arranging next steps such as sending brochures and scheduling test drives, all typical of a sales interaction.
Short Summary
The agent assisted the customer in locating and providing details about a specific Volkswagen Golf GTI, discussed pricing and financing options, and arranged to send further information and follow up.
Concerns
The agent showed some uncertainty and system difficulties early in the call, which could impact customer confidence. The conversation included some filler and informal remarks that might reduce perceived professionalism. The agent could have been clearer and more concise in confirming vehicle details and pricing to avoid customer confusion.
Detailed Summary
The customer called to inquire about a white Volkswagen Golf GTI advertised by Mon Motors. The agent initially had some difficulty locating the exact vehicle in the system but persisted and clarified details such as registration, mileage, and pricing. The agent provided information on the current price, financing options including PCP deposit contributions, and government taxes. The call concluded with the agent collecting the customer's contact details, offering to send a brochure, and proposing a follow-up call or test drive arrangement.
Key Information
Sales Call Quality Analysis
Detailed analysis of sales performance and techniques used in this call
Sales Call Quality Analysis
Detailed checklist evaluation for sales call performance (7/8 items completed - 88%)
Sales Process Checklist
Customer Sentiment Analysis
Call Performance Scores
Professional behavior and approach
Understanding and care shown
Customer satisfaction during call
Customer cooperation levelRaw: 20/100 → Display: 81/100
Overall service satisfaction
Performance Overview:
Customer Difficulty scores are inverted for clarity:high display scores = cooperative customer
Call Transcript
press 1.
To inquire about
Volkswagen.
Speaking.
Good morning. I'm going to see
you've got an advertised
Golf GTI.
Okay. Yep. The white one.
Is that the
which which plate is that one?
Because I think we've got a couple on there.
Oh, right over. Well, I I put in Mon Motors and I come up with Bath.
So I was looking at Gloucester actually at the time, but it was
I thought that's Mon Motors
in Gloucester, but it's it's now part of the apparently,
the
when I looked at, it's in Bang.
Okay. Let me just have a quick look on the the system, and then I'll pull the 2,004
facelift.
2,000
it's 2,005,
but it's the 2004
facelift. To me.
Okay. Let me have a quick look for you.
And the price of that one? So I'll get the right one for you. $75,000.
That's
strange. It's not showing up on the system. Let's
try a different search.
Sometimes computers,
they're so impersonal. I I hate the thing. Much rather get back to the old fashioned lists.
Then after my husband.
I don't know. I think I was I'm 61, and I think I was born too many years ago for these things to work.
So
so is that the 74Plate1UBM?
I definitely got the registration. It didn't come up with a registration. No? Okay.
Yeah. It's been 2,657
miles according to
I think
that is
RX Demonstrator
at and that price is slightly better than when you've just quoted. It's 35,000,
pure white,
Golf GTI
265P
s.
That was registered in Jan two six five. Yes.
Yeah.
So that was
sorry. What else? What's the other thing? That
one is 35,000.
Is
that
was was the the one you were looking at white and 74
oh, you can't see the plate, can you?
No.
It says 24
it says 2,025,
but it says 74.
List.
That's the one. Yeah. That's definitely the one. So that's that's
been the price is up on that one at 35,000.
Oh, so it's been down there.
So that's good news, isn't it? Yeah. And which was it new?
That new will have been because the spec on it
so let's what see that one has got. I think that's got a couple of extras
on it.
I mean, if I go into the
the latest system,
if
you were to order a Golf GTI in standards back now,
Obviously, there are different offers that are available in terms of how you fund it. So if you if you use
PCP, which most people do these days,
there's a a finance deposit contribution
of 3,000.
But the the the list price is 40,875
for a standard car. Mhmm.
So if you took the 3,000
deposit contribution, that takes you down to $37.08
$7.05.
So there's
quite a saving on on the new still lose do you still get the payroll tax spend on that, though, isn't it? You do. Yeah. Yeah. Because it's over 40,000,
which is the government finding another way to make a few quid out of us all, isn't it? Yes. Yes. Yes. So
Yeah. They they
do their best. Would you like me to send you some some more details on it?
Yeah. He's that's the $33,500.
That's 35,000. It's 35,000.
5,000. That's right. Yeah.
Yeah. Yeah. You could do. Yeah. Okay. If I could just take
a name and an email address to start with. Right. It's it's Chris
dot Davies,
d a v I e s
Yep.
@btstraining,
all one word.
B t s training? B t s.
Bravo
tango sierra? No.
Delta tango
Sierra.
Lovely. We'll get there.
DTS
training,
all one word, dot Yep. O dot u k.
Lovely.
Okay.
And can I take a mobile number for you?
The one I'm phoning on now, it's 078
Yep. 11349349.
788.
788.
That's lovely. Thank you, Chris. What I'll do is I'll send you
through a, you know, a brochure of the car
and,
you know, perhaps give you a ring a bit later on, see what you think of it. I mean, if if you wanted to come and test drive it, we could organize that, you know, at a time and day that's convenient for you. Mhmm.
And I can answer any questions about the spec and what have you once you've had a look at it. Yep. Sorry. Who am speaking to now? My my name's Alastair.
So I'm one of the sales execs here. So what I'll do is I'll make sure all my contact details are in the email. Alright. Okay. So if you if
you wanna give me a buzz. But if you don't, I'll try you later on, and, you know, we can talk further about the car. It's a lovely car. It's our demonstrator.
Right.
Okay. Lovely job. Thanks very much. Great stuff. Thank you, Chris. Speak to you later. Bye, man. Bye. Bye.