It's the key that goes in the front of the funeral. Is being transferred.

Please hold.

That one that goes in there.

No. Those ones are in there.

Good afternoon. Thank you for calling Bath Volkswagen. Emma speaking. How may I direct your call?

I think I probably need to speak to someone in the service department about a problem I've I've had with my car in the last couple of days.

Yeah. Give me one moment.

Just get you through.

Thank you very much.

Five Volkswagen bookings. Leticia speaking. How can I help you today? Yes. I hope you can. I just got back from

Cornwall

on I was on holiday. When I drove down, the red triangular warning light came in on the screen,

and the symbol for the

oh, hang on. The coolant came on as well. So I phoned the the guy who's that I bought it from in Torrington

and said, what should I do?

Is it a pro and he said,

check the current level, which we did, and it's below minimum.

And he said he said at this time of year, you'll be fine just filling it up with water.

If it happens again, you probably need to have it looked at.

So we've now just driven from Cornwall

to our other house in Colleton, which is about a 150 miles driving we've done since it happened before,

and it's come on again.

So what I actually would like to do is see if I can get somebody to look at it at the garage to see if it is a minor problem, a major problem.

I haven't noticed actually any water dripping out.

Okay. Because I don't know where the water where it's going, but it's obviously going somewhere.

So could I possibly drop it in or somebody look at it sometime?

Soon as I'll be done later.

For for an issue like that, we would have to book it in for an investigation.

Because if there's a potential leak, they'll have to find out where it's coming from and investigate what kind of repairs they'll do.

Bath Volkswagen,

for work like that, they do require you to drop an either your vehicle and dealership for a live in Willow, so I'm on my way home.

So I live in Willow, so I can bring I'll bring it to the Bath VW garage.

Yeah. Bath Volkswagen.

Yeah.

So for investigation work,

they are kind of scarce for hours.

Next available date that they do have in the diary would be Wednesday, August 13, and then after that is from the August 22 onwards. The August 13. That's the soonest.

That's the soonest date they can investigate that for at this dealership. Well, I'll tell you what. I'll book it in. And if I can't get it looked up up to anywhere else, then I will bring it in that day and let you know. So the August 13.

Let's see what day it was. Mind if I take your registration number? I'll get you booked in.

Sorry. What was that? My husband was speaking at the same time.

Sure. Do you mind if I take your registration number so I can get you booked in? That's right. It's J1

Mhmm.

SForSugarAG.

Thank you.

Yep.

K. So for that registration you've given me,

I've got a Volkswagen Tiguan in the color gray. Yep.

Perfect. And is this the first time your vehicle's come to our dealership for any work? I came once before for a service, but I mean, the reason we bought the car in Torrington

is our daughter lives there, and I used to do childcare. So I used to book the car in at the same time as I was looking after my grandchildren.

But now I don't go over there as often.

It may be that that is the the better one to come to anyway. I do have one of these service

plan things. I don't know if that makes any difference or if you need to know that. But you should get that up anyway, shouldn't you?

Yeah. It'll load up in a second.

Okay.

I've also got to just confirm your details on the file as well. Do you mind just confirming your name, first line of address, and postcode, please?

My name is Shirley Gaines.

My address, it'll either be Blacksmith's Cottage

or just 3 A High Street, Willow.

Yep. And it's that's 28.

Perfect. Thank you.

And the number you've called from today, is that the best number for us to use to contact you on? It probably is. Yes. Yeah. Because I always have it with me.

Sure. Perfect. Thank you.

Okay.

And let's see what were to do that with a Okay. So the service plan that you do have has extended warranty with it. So what we'll do is we'll book you over for an extended warranty investigation.

The the only time they'll charge you for this so the investigation there's no initial fee for the investigation because it'll be an extended warranty

diagnostics.

They'd only charge you for the investigation if they found that it wasn't covered by warranties, so something related to wear and tear.

Oh, that's fine. I mean, it's I I can't I'm I'm supposed to agree with it because I had a service in the M 02 at the March.

So it's not that long ago. So it's something to have

gone drastically wrong, I wouldn't have thought. But, anyway, that's fine. So what sort of time would I need to pop it in?

So the April from eight in the morning. Do know what time you'd roughly be able to get your vehicle to the dealership?

I could probably get it over by 09:30. I would have thought.

Yeah. 09:30 is fine. Still run at the moment.

That's no problem. You could do 09:30 for you. I'll drop it in at 09:30 then.

Perfect. Thank you.

And do

you know your vehicle's mileage as well, by any chance? I've just gotta put that in the system too. I think it's somewhere around the 24,000

the last time I looked.

Thank you.

Okay. So I will book a review Wednesday the thirteenth, 09:30,

And then you should get a text message shortly just to confirm that. Okay? You'll get a text message to the number you've called on today. Okay? Lovely.

Thank

you very much for your help.

That's no problem. Take care. Thanks a lot. Bye bye. You too. Bye.