Call Information
07962236333
7m 18s
Jul 28, 2025, 2:46 PM
VW Bath VW UK
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Original Call Recording
uploads/e504072c-acdb-4697-af06-edc337dad4da.mp3
Call Type Classification
The call focused on a vehicle inquiry with the intent to purchase, including detailed questions about the car’s features and availability, which aligns with a sales-related interaction.
Short Summary
The customer inquired about the availability and details of a specific Volkswagen Passat Estate, and the agent provided information while promising to follow up with further details and photos.
Concerns
The agent occasionally hesitated and repeated phrases, which could affect perceived confidence. The customer’s email was not clearly confirmed for accuracy. The agent could have provided a clearer timeline for when the car would be available or when the customer could expect a follow-up.
Detailed Summary
The customer called to check if a particular Volkswagen Passat Estate was still for sale. The agent was initially unable to find the car in stock but explained it was being transferred from another garage and not yet prepared for sale. The agent took the customer's contact details and promised to investigate further and provide updates. The customer also asked specific questions about the car's features, which the agent addressed by checking specifications during the call.
Key Information
Sales Call Quality Analysis
Detailed analysis of sales performance and techniques used in this call
Sales Call Quality Analysis
Detailed checklist evaluation for sales call performance (7/8 items completed - 88%)
Sales Process Checklist
Customer Sentiment Analysis
Call Performance Scores
Professional behavior and approach
Understanding and care shown
Customer satisfaction during call
Customer cooperation levelRaw: 20/100 → Display: 81/100
Overall service satisfaction
Performance Overview:
Customer Difficulty scores are inverted for clarity:high display scores = cooperative customer
Call Transcript
To inquire about one of our pre owned vehicles, press 2.
For anything else
Hello. My name is Andrew. How
can I help? Well, hello. Good afternoon.
Yes. I wonder if you could help me. I'm just inquiring about a vehicle, I believe. It's on the Volkswagen website that,
you know, is worth your sales. And I was just wondering
if you could tell me if it was still for sale at all, please.
Yeah. Of course. Give me a second. Let me just have a look in here.
Yeah. Which car is it, sir? It's a Volkswagen Passat Estate. I think it's a black one. It's a '68 registered car, a 02/2018.
Sorry. A 68 plate registered car.
I think it's called the black exterior car. It's done 41,000
miles.
Alright. It's not showing on my stock list, but I do remember that car. It may be coming to us and
being advertised
Alright.
And not on our stock list yet, which which does happen. It's fine. Alright. So is that, like, you've just not got any brand share as it were or is it on its way kind of thing? Yeah. It can be. You don't know the exact license plate, do you, by any chance? Yeah. Bear with me. I'm just on my mobile search.
Bear with me. I'll check it for you. Yeah. Yeah. Okay.
Hello?
Hello. Yes. Hello. Yeah. Yeah. The license the registration number is GForGolfFForFoxtrot68LForLimaKForKiloCForCharlieLKC.
41301.
Could you could you say could you say the last GF68.
What was the last bit? Lima?
LimaKiloCharlieLKC.
Yeah.
Okay.
Here we go.
Yeah. It's on my list of yeah. That is not in stock. One sec. Let me just see where the keys are.
Are you local to us, sir? Or
No. I'm not not not in. But I'm not in Scotland. I'm in Manchester.
I'm in the Manchester. Okay. Halfway there. Yeah.
Yeah. Halfway there.
Okay. Yeah. It's at the garage who's just
it's like an Audi garage has taken it in part exchange within our group, and it's being transferred
over to us.
Right.
So let's see if we've got
But it's still there. So they haven't photographed
it or prepared it or anything. They'll come over to us. Yeah. Do you know when do you know do you know when it might be? Can
Well, what I'll do is I'll do a bit I'll do a bit more digging for you. Can I take your name? Yeah. Certainly. It's William Morgan.
Okay. What's your best contact number, William? It's 0796
Yep. 223
Yep.
633-3333
at the end. Yeah.
I got you.
Okay. And last question, if you give me your email, I might be able to
see if I can get someone to take some photos if it's if it's near a salesperson.
What's your email? It's Willow Morgan. So it's w I l l o Morgan, w Willow Morgan Yeah. @Hotmail.co.uk.K.
I'll do some digging for you this afternoon. But, yeah, it's not on-site with us yet. Yeah. It's it's in the sausage machine to come to us. Alright? Yeah. And you've got it on for £15,000.
Is that right?
Like I said, think it's quite made it to Oh.
Yes. That's correct. Yeah.
And can I actually yeah? Just in terms of that model, just a couple of questions. I'm not sure if you'll know. The like, so do you still need a a key to start the ignition with that or is it keyless start push button start kind of thing? Okay. Yeah. I can have a look at the
specification
when it was built. One second.
Just log in to the factory bit.
Yeah.
And the other thing the other question I have, does it have a, like, a spare wheel or is that, like, a inflation cap type thing?
Yeah. Yeah. Okay. I'll have a look for you. Thank you.
Okay.
So it's got heated seats.
Doesn't mention anything about keyless star on the specification.
Oh, that's good.
Prefer it not airbags. Like that, do you? Yeah. Well, the only the only reason I ask is, like, what kind of well, we're on the market for a new car, but the car stolen me a couple of weeks ago. And, you know, it was a key it was a,
you know, keyless entry and everything. They just overboard the signal and drove the car away. You know? So I prefer a car Yeah. Yeah. Where you have to stack actually, a key in the ignition. You know what I mean?
Because it's about on the It doesn't mention anything about that in the specification I can see. Yeah. No. I've got I've my So it's a two liter diesel
manual,
you know, satin. A 150 brake horsepower, that version as well. Is that right? A 150.
That's it. Yeah. Yeah. I mean, I've currently got a percent I've I've currently got a Volkswagen
percent myself. I I have currently got one.
But as I said, we're just looking to replace the vehicle that we lost a couple of weeks on. I was considering getting another
PSA as it were, you know, because I'm you know, they were like because I I've got I've got quite an old version, though. You know?
Yeah. Yeah. Yeah.
Let me see if I can find out when it's gonna be here, and Yeah. We'll see if there's any photos or anything like Alright? Yeah. That'd be lovely. Thanks so much for your help. Alright. No worries. Thanks now. Thanks for your call. Cheers. Bye. Bye.