Call Information
01373822416
3m 3s
Jul 28, 2025, 9:14 AM
VW Bath VW UK
Other Calls TO or FROM 01373822416
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Original Call Recording
uploads/e9513eb4-927e-4d6b-8e34-c8110d302ee1.mp3
Call Type Classification
The call focused on leasing a vehicle, booking a test drive appointment, and discussing part exchange options, all of which are typical sales activities rather than service or parts inquiries.
Short Summary
The customer called to inquire about leasing a Polo Black Edition and successfully booked an appointment with the agent George for a test drive and part exchange valuation.
Concerns
The initial part of the call included automated prompts which could potentially confuse customers if not clearly separated from live agent interaction. The agent could improve clarity and engagement during the initial greeting and appointment booking to sound more natural and less scripted.
Detailed Summary
The customer contacted Bath Volkswagen expressing interest in leasing a Polo Black Edition. The agent, George, promptly engaged the customer, confirmed the preferred appointment time, and collected necessary details including the customer's name and contact number. George also informed the customer about bringing a driving license for the test drive and discussed the possibility of a part exchange. The call ended positively with the appointment confirmed and no outstanding questions from the customer.
Key Information
Sales Call Quality Analysis
Detailed analysis of sales performance and techniques used in this call
Sales Call Quality Analysis
Detailed checklist evaluation for sales call performance (7/8 items completed - 88%)
Sales Process Checklist
Customer Sentiment Analysis
Call Performance Scores
Professional behavior and approach
Understanding and care shown
Customer satisfaction during call
Customer cooperation levelRaw: 20/100 → Display: 81/100
Overall service satisfaction
Performance Overview:
Customer Difficulty scores are inverted for clarity:high display scores = cooperative customer
Call Transcript
To inquire about one of our pre owned vehicles, press 2.
For anything else, please hold.
Good morning. Bath Volkswagen. George speaking. How can I help? Yes. Good morning. I'm thinking of leasing
a
a Polo black edition.
Okay.
I wondered if I could come and talk to you about that.
Yeah. No problem at all. When would you like to come in? Wednesday.
Yeah.
That shouldn't be a problem. Let me just check the diary. Is morning or afternoon best for you?
About 11:30,
if I could.
Yeah. That's absolutely fine. So I'll get you booked in now. I'll some information. What was your name, please? Angus Mack, m a c k.
And, Angus, can I take a contact telephone number for you?
01373822416.
Brilliant. And it was a polo black edition that you're interested in? That's it. Yeah.
Okay. So I'll get you in the diurno for Wednesday
at
11:30.
If you ask for myself, my name is George. I'll look after you when you come in. Okay.
If you'd like to take one for a test drive, just make sure you bring your driving license with you.
Will do. Yep. And do you have a car you're looking to part exchange at all with us? I do. Yep.
Okay. No worries. If you bring that car with you, and then we can value that one while you're here as well. And then, yeah, we can work on it before we go through any questions you have. And, yeah, yeah, go from there, really. That's very good. Thank you very much. Anything else you needed to know at this point? Any other questions at all that I can help with while we're on the phone? No. I think that's it for the minute.
No problem at all then, Angus. I'll see you at 11:30 on Wednesday.
That's very kind, George. Thank you very much. No worries. Thanks. Bye. K. Bye. Bye.