Call Information
01179142351
3m 35s
Jul 28, 2025, 1:34 PM
VW Bath Mon Motors VW
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Original Call Recording
uploads/a2db9ac0-0b56-42d2-9380-4e121651aa1c.mp3
Call Type Classification
The call focused on coordinating vehicle collection and repair logistics rather than selling a product or ordering parts, fitting the SERVICE category.
Short Summary
The caller from a repair center inquired about collecting a customer's car and was transferred to the appropriate department after some clarification.
Concerns
The agent was somewhat unclear and hesitant during parts of the call, which could cause confusion. The call had some disjointed phrasing and filler words that reduced clarity. No direct contact details for the body shop were available, which may inconvenience the caller.
Detailed Summary
Anne from SJ Curtis Repair Centre called to confirm if they could collect a Volkswagen Golf from the dealership. The agent, George, clarified that the car was not sold by them but might have been in their body shop for work. George provided the contact details for the body shop and advised Anne to call back and ask for Justin Hardwick for further assistance. The call ended with clear next steps and no unresolved issues.
Key Information
Call Performance Scores
Professional behavior and approach
Understanding and care shown
Customer satisfaction during call
Customer cooperation levelRaw: 25/100 → Display: 76/100
Overall service satisfaction
Performance Overview:
Customer Difficulty scores are inverted for clarity:high display scores = cooperative customer
Call Transcript
To inquire about one of our pre owned vehicles, press 2.
For anything else,
please hold.
Good afternoon. Battlesoft. I'm George speaking. How can I help? Yeah. What was your name? Sorry.
George.
Hello, George. George, I don't know if you can help. My name is Anne. I'm calling from SJ Curtis Repair Centre in Bristol.
We've been asked by a customer to collect his car from yourself tomorrow.
If I tell you the registration number, can you just confirm that that would be okay, or do you need the customer to contact you? The
customer's name is Martin Joseph,
and the car is a Volkswagen a blue Volkswagen Golf with a lot of stone chips.
It's a Yankee kilo 25
whiskey Lima Lima.
Alright. Bear with me. Yeah. Sure.
I don't think just wanna work out where that car is because
why do you guys wouldn't have been one of those?
Would it not?
He said more motors at bar.
It might have been in here for around for some work around, and you're not on the
It's not a brand new one.
What I might have to do because you've come through to through to sell.
Yeah. Well probably
Oh, I see.
You think somebody might have been doing some work to it. They're not because that that's the point. We're collecting it to do this, you know, to to respray it, do the stone chips.
But do you think your body shop might if you've got a body shop as well, maybe? Yeah. I reckon it might have gone into into them because Alright. They've tapped that regiment. That's not a car that we sold him.
Oh, I see. I see. They wanna come back to sales for any reason. So Right. Whether it's for that or not. What I'll do, I'll I'll transfer you to someone else who's Yeah. Who's our
body shop
Well, could you give me their number? Because I'm going out now, and I could give them a call in about an hour.
Yes. Fine. So chap's name is Justin.
Justin. Yeah. Just Justin Hardwick.
Justin Hardwick.
Yeah.
I don't have a direct dial for him. Oh, don't you? So if I Same
same number you rang on. But ask for the body shop.
Ask for him. Yeah. And then then you he'll be able to shed a bit more light on that for you. Alright. Alright. Thanks for that, George. It's car It's a car here. I can't see an issue when we come and get it. It's just yeah. You just wanna make sure you say you send someone. Yeah. That's right. I don't want to turn it there. And they said, well, actually, we you would need to get the customer to call us and
Yeah. Phone at that. Yeah. If you call back and ask for him, he he should be able to help you when when I can. Alright? Okay. Thanks for that.
No worries. Bye. Bye. Bye. Bye.