Call Information
01761410444
4m 35s
Jul 30, 2025, 4:50 PM
VW Bath VW UK
Other Calls TO or FROM 01761410444
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Manager Notes
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Original Call Recording
uploads/53767c14-11e2-4ba4-823e-6b684cf74811.mp3
Call Type Classification
The primary purpose of the call was to arrange a test drive, which is a sales-related activity involving vehicle interest and potential purchase or lease.
Short Summary
The customer called to arrange a test drive for a new Volkswagen ID.5 Black Edition on a business lease, but the sales team was unavailable, so the agent took a message for a callback.
Concerns
The agent did not confirm the spelling of the customer's name clearly, which could lead to errors in follow-up. The call had some minor hesitations and repetitions, especially around the phone numbers, which could be improved for clarity. The transfer to sales was unsuccessful, which may delay the customer's request and affect satisfaction.
Detailed Summary
The customer contacted Bath Volkswagen to schedule a test drive for a new Volkswagen ID.5 Black Edition under a business lease. The agent answered promptly, identified the customer's needs, and attempted to connect with the sales team. When sales were unavailable, the agent efficiently took a detailed message including contact numbers and vehicle preferences. The call ended with the agent assuring the customer that someone from sales would return the call.
Key Information
Sales Call Quality Analysis
Detailed analysis of sales performance and techniques used in this call
Sales Call Quality Analysis
Detailed checklist evaluation for sales call performance (6/8 items completed - 75%)
Sales Process Checklist
Customer Sentiment Analysis
Call Performance Scores
Professional behavior and approach
Understanding and care shown
Customer satisfaction during call
Customer cooperation levelRaw: 20/100 → Display: 81/100
Overall service satisfaction
Performance Overview:
Customer Difficulty scores are inverted for clarity:high display scores = cooperative customer
Call Transcript
Your call is being transferred.
Please hold.
Your call is important to us. Please continue to hold, and an agent will be with you shortly.
Your call is important to us. Please continue to hold, and an
Good afternoon. Bath Volkswagen. Anne speaking. How may I direct your call? Yes, please. I'd like to arrange a
a test drive, please. Oh, no problem at all, sir. I'll put you through to somebody in sales. They'll place you arrange that for you. Lovely. Just take your name, please? Yes. It's Robin Browning.
Thank you for calling us, mister Browning. Bear with me a moment now. We'll try sales for you. Thank you very much. Thank you.
I'm sorry. I can't get an answer on-site at the moment. I think they were customers,
mister Browning. Can I leave a message and get one of them to call you back? Yes. That that would be great if you could.
No problem. Get them to call me on on this number, 017
Yeah. 01761410444.
Or alternatively,
they could get me on my mobile,
which is 07730
Yes. +1 35778.
778?
+1 35778.
Yeah. 78. Yeah. Mister Bonan, what car are you interested in test driving? It's the I d five.
I d five. And you And it's the pro black edition.
Black edition. Are you looking at a black brand new one or a brand new one? Yeah. A brand new one. But it's it's it's gonna be a lease. It's gonna be a biz biz biz business lease because I'm a director.
Business lease. No problem at all. Oh, thank you for that information. Thank you. Okay. Thank you. Yeah. I'll leave her. Thank you, mister Browning. Okay. Thank you. Bye bye. Bye. Bye bye. Bye bye.