Call Information
02392321480
2m 25s
Aug 2, 2025, 1:03 PM
VW Bath VW UK
Other Calls TO or FROM 02392321480
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Manager Notes
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Original Call Recording
uploads/f6add2f2-50cd-45a2-aa04-490747cc8ab2.mp3
Call Type Classification
The customer was calling to inquire about purchasing a pre-owned vehicle, which classifies the call as a sales-related inquiry rather than service or parts support.
Short Summary
The customer called to inquire about a secondhand Volkswagen Polo but was informed that no agents were currently available and was offered a callback.
Concerns
The agent was unable to provide immediate assistance or detailed information about the vehicle, which may lead to customer frustration. The call included some awkward phrasing and pauses that could impact professionalism. There was no proactive effort to provide alternative information or estimated callback time.
Detailed Summary
The customer contacted Bath Volkswagen to ask about a used Volkswagen Polo they had not seen online. The agent initially provided automated options and then answered the call, asking for the customer's name and contact details. Due to no agents being available to assist further, the agent offered to arrange a callback, which the customer accepted. The call ended politely with the agent confirming the callback details.
Key Information
Sales Call Quality Analysis
Detailed analysis of sales performance and techniques used in this call
Sales Call Quality Analysis
Detailed checklist evaluation for sales call performance (6/8 items completed - 75%)
Sales Process Checklist
Customer Sentiment Analysis
Call Performance Scores
Professional behavior and approach
Understanding and care shown
Customer satisfaction during call
Customer cooperation levelRaw: 20/100 → Display: 81/100
Overall service satisfaction
Performance Overview:
Customer Difficulty scores are inverted for clarity:high display scores = cooperative customer
Call Transcript
To inquire about one of our pre owned vehicles,
press 2.
Your call is important to us. Please continue to hold, and an agent will be with you shortly.
Thanks for calling Bath Volkswagen. This is Carly speaking. How may I direct your call? Yeah. Just haven't seen a Volkswagen
Polo on the on the Internet, and just interested to find out a bit more about it secondhand one. No trouble. Can I take your name? I'm mister Wilson.
No problem. If you stay on the line. Thank you.
I'm very sorry, sir. We don't have anyone available at the moment, but can I get them to call you back? Sure. Yeah. It's a Portsmouth number. It's 02392
Yeah. Yeah. 321480.
Lovely. No troubles at all. I'll send that over for them. Thank you. Thank you. Goodbye.