Call Information
07443461718
1m 47s
Jul 28, 2025, 12:07 PM
VW Bath Mon Motors VW
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Original Call Recording
uploads/4faa5b80-8e42-4859-9d1d-8d7610661bb1.mp3
Call Type Classification
The call was specifically about connecting the caller to a parts department employee, Justin Mac Nelly, indicating the nature of the inquiry was related to parts rather than sales or general service.
Short Summary
The caller requested to speak with Justin Mac Nelly in parts, but Justin was on lunch and would return the call later.
Concerns
The agent's initial greeting was somewhat abrupt and slightly confusing with repeated greetings and unclear phrasing. There was a minor hesitation and slight lack of clarity when confirming the correct Justin, which could be smoother. Overall, no major issues but room for improved clarity and professionalism.
Detailed Summary
The caller, Dominic Boston, contacted the parts department seeking Justin Mac Nelly. The agent confirmed which Justin was being requested due to multiple employees with the same name. After verifying the correct individual, the agent informed the caller that Justin was currently on lunch and would call back once available. The call ended politely with the agent ensuring the caller was informed and thanked.
Key Information
Call Performance Scores
Professional behavior and approach
Understanding and care shown
Customer satisfaction during call
Customer cooperation levelRaw: 20/100 → Display: 81/100
Overall service satisfaction
Performance Overview:
Customer Difficulty scores are inverted for clarity:high display scores = cooperative customer
Call Transcript
Good afternoon. Parts.
Oh, good afternoon. Is Justin is Justin there, please?
Which one? We've got two.
Justin.
Is it Mac Mac Nelly.
Yeah. Just Mac Nelly. That's him. Yep. Who can I say who's calling? I'll check for you. It's Dominic Boston.
Okay. Bear with me one second. Thank you.
Let's try to chat someone to Justin in the parts program.
Hi, mister Bolton. I just spoke to him. He's on his lunch at the moment, so he's gonna give you a callback as soon as he's finished. Splendid. Thank you so much.
No problem. Thank you. Alright. Bye. Bye.