Call Information
07443461718
3m 13s
Jul 29, 2025, 12:44 PM
VW Bath Mon Motors VW
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Original Call Recording
uploads/3134ca13-6944-461a-bc7f-6fbed823c35e.mp3
Call Type Classification
The call focused on providing information about vehicle servicing options, pricing, and booking availability rather than selling parts or making a direct sales pitch.
Short Summary
The customer called to inquire about the cost of servicing their recently purchased vehicle, and the agent provided detailed pricing and booking options.
Concerns
The agent occasionally used inconsistent currency symbols ('$' instead of '£'), which could confuse the customer. Some pricing explanations were slightly unclear or interrupted, leading to minor confusion. The agent could have confirmed the customer's understanding more explicitly before moving on.
Detailed Summary
The customer contacted the service center to get a quote for servicing their car, which had unclear service history. The agent gathered necessary details such as registration and mileage, explained the different service options and associated costs clearly, and offered available booking dates. The conversation was friendly and informative, ending with the customer understanding the pricing and potential booking process. The agent also provided instructions on how to reach the bookings team if needed.
Key Information
Call Performance Scores
Professional behavior and approach
Understanding and care shown
Customer satisfaction during call
Customer cooperation levelRaw: 20/100 → Display: 81/100
Overall service satisfaction
Performance Overview:
Customer Difficulty scores are inverted for clarity:high display scores = cooperative customer
Call Transcript
If you would like to make a new booking or amend an existing booking, press 1. If your vehicle
Bradford. It's Maggie. Carly speaking. How can I help? Hello, Carly. I just wonder, can you give me a price on how much the service would be on my car, please? Yeah. What's the registration?
MikeKilo67
Mhmm. JulietVictorZulu.
JulietVictorZulu.
And do we know which service is due?
Sorry. What was that? Sorry? Which service is due? I don't know. I'm afraid. I just recently bought it, and it's not really got the best history, I'm afraid.
What's the mileage?
79,000.
Have a look if I've got any history. If not, we would just go with sort of the biggest one that we do to cover everything. Let me just check if I've got anything.
No. So we haven't had anything for four years.
So it's completely up to you. A standard service, you would be looking at two nine eight thirty eight. If you wanted the oil change and inspection with the supplementary scope, which is just a further look into the vehicle and the pollen filter, it's $360.78.
So what is it? £298
will I get you? So that's just an oil change and inspection with the pollen filter.
That's oil and filter and pollen filter? You've got it. Yep.
Oh, okay. What if I wanted the fuel filter and the fuel filter the fuel filter change as well? Fuel filter is an additional $133.38,
and then the air filter is an additional 62 pounds 70.
Wow. Okay. So
how much sorry. How much would that be altogether if you had the fuel filter and the air filter? Sorry.
It'd be a pain.
You'd
be looking altogether at $494.46.
That's 494
something.
And that's everything done, I guess, isn't it? That would be. Yeah. If you wanted your brake fluid done, that's an additional $93.86,
all depending on when that was last done.
Okay.
So that would take up to basically £600.
Yeah. You'd looking around 600. Yes. And that would be a full service, everything done.
Super. What
when are you free that you might better do that?
Have a look.
As of tomorrow.
Okay. So if I wanted to say done Friday, can I drop off Friday?
Yeah. Yeah. You'd obviously have to book it in properly. But, yeah, if you wanna have a think about it or if you wanna book it now. But, yeah, we can do it Friday. Would be a drop in leave for the day. And what's your name? Sorry. Your name is Carly. Yeah? My name is Carly. Yeah. If you can't get ahold of me, just ask for the bookings team. There's about 20 of us. They'll all be able to do the same thing if I'm not around. Alright?
Alright. Splendid. Thanks so much. No worries. Have a lovely afternoon. Thank you. Bye. Bye. Bye bye.