Total Calls
38
Completed
38
Processing
0
Failed
0
Processing Success Rate
38 of 38 calls processed successfully
All Calls
38 calls in total
07549942432
Completed
SERVICE
4m 30s
Aug 1, 2025, 9:41 AM7549942432_2025-08-01_09_41_00_VW_Bath_VW_UK_Aftersales.mp3VW Bath VW UK Aftersales
Summary: The customer called to book a service appointment for a VW Golf with a charging flap issue, and the agent successfully scheduled the earliest available slot while collecting all necessary details.
Uploaded about 10 hours ago
07443461718
Completed
SERVICE
3m 13s
Jul 29, 2025, 12:44 PM7443461718_2025-07-29_12_44_00_VW_Bath_Mon_Motors_VW.mp3VW Bath Mon Motors VW
Summary: The customer called to inquire about the cost of servicing their recently purchased vehicle, and the agent provided detailed pricing and booking options.
Uploaded about 10 hours ago
07443461718
Completed
PARTS
2m 26s
Jul 29, 2025, 9:53 AM7443461718_2025-07-29_09_53_00_VW_Bath_Mon_Motors_VW.mp3VW Bath Mon Motors VW
Summary: A customer called to speak with Justin about car parts but was unable to reach him; the agent took a message and reassured the caller that Justin would be informed upon his return.
Uploaded about 10 hours ago
07414957361
Completed
SALES
3m 42s
Jul 31, 2025, 4:04 PM7414957361_2025-07-31_16_04_00_VW_Bath_VW_UK.mp3VW Bath VW UK
Summary: The customer called to inquire about test driving an automatic Polo on Sunday, and the agent gathered relevant details and promised to follow up after checking availability.
Uploaded about 10 hours ago
07401325956
Completed
SERVICE
6m 7s
Jul 28, 2025, 1:56 PM7401325956_2025-07-28_13_56_00_VW_Bath_VW_UK_Aftersales.mp3VW Bath VW UK Aftersales
Summary: The customer called to book a vehicle service appointment after finding no availability online and discussed additional concerns about an ongoing air conditioning issue.
Uploaded about 10 hours ago
01761410444
Completed
SALES
4m 35s
Jul 30, 2025, 4:50 PM1761410444_2025-07-30_16_50_00_VW_Bath_VW_UK.mp3VW Bath VW UK
Summary: The customer called to arrange a test drive for a new Volkswagen ID.5 Black Edition on a business lease, but the sales team was unavailable, so the agent took a message for a callback.
Uploaded about 10 hours ago
01179142351
Completed
SERVICE
3m 35s
Jul 28, 2025, 1:34 PM1179142351_2025-07-28_13_34_00_VW_Bath_Mon_Motors_VW.mp3VW Bath Mon Motors VW
Summary: The caller from a repair center inquired about collecting a customer's car and was transferred to the appropriate department after some clarification.
Uploaded about 10 hours ago
01373822416
Completed
SALES
3m 3s
Jul 28, 2025, 9:14 AM1373822416_2025-07-28_09_14_00_VW_Bath_VW_UK.mp3VW Bath VW UK
Summary: The customer called to inquire about leasing a Polo Black Edition and successfully booked an appointment with the agent George for a test drive and part exchange valuation.
Uploaded about 10 hours ago
01325370221
Completed
SERVICE
3m 42s
Jul 28, 2025, 12:57 PM1325370221_2025-07-28_12_57_00_VW_Bath_VW_UK.mp3VW Bath VW UK
Summary: The agent assisted a service desk representative in booking a vehicle appointment for an engine management light issue but had to redirect the booking to a different location due to service limitations at Bath Volkswagen.
Uploaded about 10 hours ago
01179142373
Completed
SERVICE
4m 55s
Jul 29, 2025, 1:41 PM1179142373_2025-07-29_13_41_00_VW_Bath_Mon_Motors_VW.mp3VW Bath Mon Motors VW
Summary: The agent discussed the status and repair details of a vehicle with a representative from a body repair shop, clarifying payment and repair responsibilities amid some uncertainty.
Uploaded about 10 hours ago
01179142351
Completed
SERVICE
3m 30s
Jul 28, 2025, 1:00 PM1179142351_2025-07-28_13_00_00_VW_Bath_Mon_Motors_VW.mp3VW Bath Mon Motors VW
Summary: The caller from SJ Curtis Repair Center contacted the Volkswagen sales department to arrange the collection of a Volkswagen Golf for a customer, but was unable to reach sales directly and requested a callback.
Uploaded about 10 hours ago
07976157368
Completed
SERVICE
6m 8s
Jul 28, 2025, 10:38 AM7976157368_2025-07-28_10_38_00_VW_Bath_Mon_Motors_VW.mp3VW Bath Mon Motors VW
Summary: The customer called Bath VW to book an MOT appointment for their leased Volkswagen Golf, which was successfully scheduled for August 6 at 08:00.
Uploaded about 10 hours ago
07595465194
Completed
SERVICE
6m 13s
Jul 29, 2025, 12:40 PM7595465194_2025-07-29_12_40_00_VW_Bath_VW_UK.mp3VW Bath VW UK
Summary: The customer called to clarify a message on their car about an upcoming inspection, and the agent investigated the service history and promised a manager callback for further clarification.
Uploaded about 10 hours ago
07570043700
Completed
PARTS
6m 17s
Aug 1, 2025, 3:09 PM7570043700_2025-08-01_15_09_00_VW_Bath_VW_UK.mp3VW Bath VW UK
Summary: The customer called to inquire about the gearbox code and fluid capacity for their van, and the agent attempted to assist by checking available information but had limited access to commercial vehicle details.
Uploaded about 10 hours ago
07595024354
Completed
SALES
6m 39s
Jul 29, 2025, 9:13 AM7595024354_2025-07-29_09_13_00_VW_Bath_VW_UK.mp3VW Bath VW UK
Summary: The customer called to clarify dealership affiliations and to confirm a test drive booking for an automatic Polo, seeking advice and assistance with their vehicle choice.
Uploaded about 11 hours ago
07962236333
Completed
SALES
7m 18s
Jul 28, 2025, 2:46 PM7962236333_2025-07-28_14_46_00_VW_Bath_VW_UK.mp3VW Bath VW UK
Summary: The customer inquired about the availability and details of a specific Volkswagen Passat Estate, and the agent provided information while promising to follow up with further details and photos.
Uploaded about 11 hours ago
07899797454
Completed
SERVICE
7m 27s
Aug 1, 2025, 3:31 PM7899797454_2025-08-01_15_31_00_VW_Bath_VW_UK.mp3VW Bath VW UK
Summary: The customer called Bath Volkswagen to book a service appointment for a coolant warning light issue on their vehicle, and the agent successfully scheduled an investigation appointment for August 13.
Uploaded about 11 hours ago
07966104503
Completed
SERVICE
7m 28s
Aug 1, 2025, 1:40 PM7966104503_2025-08-01_13_40_00_VW_Bath_VW_UK_Aftersales.mp3VW Bath VW UK Aftersales
Summary: The customer called to book an MOT and service for their Volkswagen Tiguan, and the agent provided detailed information about costs, service plans, and available booking dates.
Uploaded about 11 hours ago
07811349788
Completed
SALES
8m 9s
Aug 2, 2025, 12:57 PM7811349788_2025-08-02_12_57_00_VW_Bath_Mon_Motors_VW.mp3VW Bath Mon Motors VW
Summary: The agent assisted the customer in locating and providing details about a specific Volkswagen Golf GTI, discussed pricing and financing options, and arranged to send further information and follow up.
Uploaded about 12 hours ago
07791068831
Completed
SALES
8m 36s
Jul 29, 2025, 11:10 AM7791068831_2025-07-29_11_10_00_VW_Bath_Mon_Motors_VW.mp3VW Bath Mon Motors VW
Summary: The customer called to inquire about leasing options for a Volkswagen vehicle, and the agent provided detailed explanations comparing leasing and PCP options, promising to send a quote later.
Uploaded about 12 hours ago
07517620896
Completed
SERVICE
9m 42s
Aug 1, 2025, 12:19 PM7517620896_2025-08-01_12_19_00_VW_Bath_VW_UK.mp3VW Bath VW UK
Summary: The customer called to inquire about warranty coverage on previous work done on their vehicle, and the agent attempted to assist by gathering information and advising the customer to have a third party contact a specific staff member for further help.
Uploaded about 12 hours ago
07786905225
Completed
SALES
11m 49s
Jul 31, 2025, 10:29 AM7786905225_2025-07-31_10_29_00_VW_Bath_Mon_Motors_VW.mp3VW Bath Mon Motors VW
Summary: The customer called to inquire about booking an appointment to view pre-owned family cars suitable for three car seats, but the agent informed them that the desired models were not available on-site and suggested checking stock at another branch.
Uploaded about 13 hours ago
07856127712
Completed
SERVICE
12m 21s
Jul 29, 2025, 4:16 PM7856127712_2025-07-29_16_16_00_VW_Bath_VW_UK.mp3VW Bath VW UK
Summary: The customer called Bath Volkswagen to book a replacement for noisy and juddering wiper blades under a Mobility scheme, and the agent assisted in scheduling a suitable appointment.
Uploaded about 13 hours ago
07775655523
Completed
SERVICE
12m 36s
Aug 2, 2025, 11:33 AM7775655523_2025-08-02_11_33_00_VW_Bath_Mon_Motors_VW.mp3VW Bath Mon Motors VW
Summary: The customer called to address concerns about their car's MOT status after receiving a police letter, and the agent assisted in booking an MOT appointment while explaining the situation.
Uploaded about 13 hours ago
01179142351
Completed
SERVICE
12m 41s
Jul 28, 2025, 3:29 PM1179142351_2025-07-28_15_29_00_VW_Bath_Mon_Motors_VW.mp3VW Bath Mon Motors VW
Summary: The agent assisted a caller from a body shop trying to locate a customer's vehicle within the dealership's service or body shop departments, ultimately confirming the vehicle's location and providing helpful information.
Uploaded about 13 hours ago
07743799993
Completed
SALES
15m 20s
Jul 29, 2025, 5:20 PM7743799993_2025-07-29_17_20_00_VW_Bath_Mon_Motors_VW.mp3VW Bath Mon Motors VW
Summary: The customer inquired about the availability and details of a specific Volkswagen Golf GTI Performance, placed a holding deposit, and arranged a viewing appointment with the agent.
Uploaded about 13 hours ago
07825108049
Completed
SERVICE
15m 37s
Jul 30, 2025, 5:30 PM7825108049_2025-07-30_17_30_00_VW_Bath_VW_UK_Aftersales.mp3VW Bath VW UK Aftersales
Summary: The customer called to rebook a missed service appointment due to a lack of a courtesy car and to address an ongoing warranty issue with their vehicle's charging cable.
Uploaded about 13 hours ago
07900905604
Completed
SERVICE
15m 53s
Aug 1, 2025, 9:20 AM7900905604_2025-08-01_09_20_00_VW_Bath_VW_UK.mp3VW Bath VW UK
Summary: The customer called to book a full service for their VW Golf, inquire about service book replacement, and discuss additional maintenance needs such as brake fluid and DSG oil changes.
Uploaded about 14 hours ago
02392321480
Completed
SALES
16m 54s
Aug 2, 2025, 2:58 PM2392321480_2025-08-02_14_58_00_VW_Bath_VW_UK.mp3VW Bath VW UK
Summary: The customer inquired about a high-mileage 2023 Volkswagen Polo, seeking detailed information on service history, warranty, and condition before potentially purchasing it for his daughter.
Uploaded about 15 hours ago
07568150681
Completed
SALES
6m 11s
Jul 29, 2025, 5:03 PM7568150681_2025-07-29_17_03_00_VW_Bath_Autotrader.mp3VW Bath Autotrader
Summary: The customer inquired about vehicle delivery options and costs for a VW car listed on AutoTrader, and the agent provided detailed information while gathering contact details for follow-up.
Uploaded 1 day ago
07830112918
Completed
SALES
11m 9s
Aug 1, 2025, 9:13 AM7830112918_2025-08-01_09_13_00_VW_Bath_Autotrader.mp3VW Bath Autotrader
Summary: The customer called to inquire about the availability and details of a VW Golf listed on Autotrader and also discussed a part exchange for their current vehicle. The agent provided detailed information and arranged a follow-up callback regarding the part exchange valuation.
Uploaded 1 day ago
07354701192
Completed
SALES
7m 22s
Jul 28, 2025, 12:14 PM7354701192_2025-07-28_12_14_00_VW_Bath_Autotrader.mp3VW Bath Autotrader
Summary: The customer called to inquire about a Volkswagen Golf R for sale and requested a part exchange valuation for their Mercedes, discussing delivery options and next steps for evaluation.
Uploaded 1 day ago
07881922840
Completed
SERVICE
2m 32s
Jul 30, 2025, 2:15 PM7881922840_2025-07-30_14_15_00_VW_Bath_Motors.mp3VW Bath Motors
Summary: The customer called to cancel a diagnostic appointment for their car as the issue had resolved itself, and the agent efficiently updated the booking accordingly.
Uploaded 1 day ago